(Support)

How can we help?

Stuck on something, found a bug, or need a hand with your account? Raise a request and a real person picks it up. No ticket maze, no bots.

  • Usually a few hours A real person reads every request that comes in.
  •  All systems operational Check the status page before reporting an outage.
  • Answers on tap The Help Centre covers every key journey, step by step.
Open a support request

We only use what you send here to answer you — see the Privacy Policy. Never send us your password.

(02) — Quick answers

Asked most often.

How quickly will I get a reply?
Most requests get a reply within a few hours. Anything marked "Urgent: I cannot work" jumps the queue, so use it when you really are stuck and we will get to you first.
I have forgotten my password. What now?
Use the "Forgot password" link on the login page and we will email you a reset link. If nothing arrives within a few minutes, check your spam folder, then raise a request here and we will sort it out. We will never ask you for your password.
My calendar is not syncing. Where do I start?
Check the status page first in case the provider is having a wobble, then reconnect the calendar from Preferences. If events still do not appear, send us the calendar name and roughly when you last saw it working.
Something looks wrong on a page. What should I send?
The page address, what you were trying to do, and roughly when it happened. A screenshot is gold. If you can reproduce it, tell us the exact steps and we can usually fix it the same day.
Can I export or delete my data?
Yes, your data is yours. Ask us at any time and we will export it or permanently delete your account and everything in it. See the Privacy Policy for what we hold and why.
I want to report a security issue.
Please email security@ofaxy.com rather than using this form, so it reaches the right people straight away. Our security overview explains how we handle reports.
(03) — Other routes

Prefer email?

Support

Bugs, questions, and help getting set up.
support@ofaxy.com

Security

Vulnerability reports and security questions.
security@ofaxy.com · Security overview

Privacy

Data requests, export, or account deletion.
privacy@ofaxy.com · Privacy Policy

Sales & teams

Plans, the Architect tier, and team roll-outs.
sales@ofaxy.com

Anything else

Press, partnerships, and general enquiries.
hello@ofaxy.com · Contact page

What is new

Shipped fixes and what is coming next.
Changelog · Roadmap

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